POSITION SUMMARY
The Relationship Manager upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all. This position is expected to rotate between all facility branch locations.
LOCATIONS
Puri Family YMCA
1475 South Perryville Road
Rockford, IL 61108
Northeast Family YMCA
8451 Orth Road
Loves Park, IL 61111
SwedishAmerican Riverfront YMCA
200 Y Blvd.
Rockford, IL 61107
Lutheran Church of the Good Shepherd
1829 N. Rockton Ave
Rockford, IL 61103
OUR CULTURE
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
The Y is made up of people of all ages, from all walks of life, working side-by-side to strengthen communities. Together, we strive to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race or sexual orientation has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect, responsibility and faith — they guide everything we do.
OUR COMMITMENT TO YOUTH PROTECTION
The YMCA of Rock River Valley has a responsibility to provide safe and secure programs and services for our community. The YMCA is a leader in child abuse prevention to support the safety of children in our care.
- You'll support the commitment of the YMCA to child abuse prevention by:
- Report any items that may provide a health or safety hazard to staff, members or guests to your supervisor.
- Follow all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children.
- Report any suspicious behavior and violation of policy and procedures to your supervisor.
- Complete all child abuse prevention training as required.
ESSENTIAL FUNCTIONS
- Maintains a thorough understanding of YMCA facilities and equipment to effectively support and inform members.
- Builds authentic, supportive relationships with members, fostering a sense of community and connection within the YCMA.
- Welcomes and introduces new members to group exercise classes and virtual communities aligned with their health and wellness goals.
- Delivers exceptional customer services to members, guests, and program participants both in person and over the phone, supporting overall member satisfaction and retention.
- Encourages and facilitates connections among members and promotes participation in the YMCA small groups.
- Conducts outreach calls to new and existing members to engage them in YMCA programs, services, and activities.
- Resolves membership concerns promptly and professionally, and reports unresolved or unusual situations to the appropriate supervisor.
- Adheres to all YMCA policies and procedures related to member services.
- Demonstrates strong listening skills; takes ownership of issues and works to resolve them efficiently and professionally.
- Follows YMCA policies and procedures; responds to emergency situations.
- Maintains open, respectful, and consistent communication with members and leadership staff.
- Collaborates effectively with coworkers and association leadership to ensure smooth operations.
- Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
- Ensures YMCA building and property is secure and report incidents and hazardous conditions to supervisor.
- Reports damaged equipment or safety hazards promptly.
- Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.
QUALIFICATIONS
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Previous experience in customer service, sales, or related field strongly preferred.
- Excellent interpersonal and problem-solving skills.
- Basic proficiency with computers and common software applications.
- CPR, AED and First Aid Certifications required within 90 days.
- Praesidium Academy trainings.
- Prefer knowledge of, and previous experience with, diverse populations.
- Proven track record of developing authentic and deepened relationships with others.
SCHEDULE & COMPENSATION
1 Position
*May be asked to work at any of our 4 branches*
Part-Time, Non-Exempt
Monday 4:00 - 8:00 pm SwedishAmerican Riverfront YMCA
Tuesday 4:00 - 8:00 pm SwedishAmerican Riverfront YMCA
Wednesday 4:00 - 8:00 pm Good Shepherd YMCA
Thursday 4:00 - 8:00 pm Good Shepherd YMCA
Friday 4:00 - 8:00 pm Good Shepherd YMCA
Every other Saturday 12:00 - 6:00 pm SwedishAmerican Riverfront YMCA
$15.00 per hour
The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.
ALL STAFF BENEFITS:
- Discounted Programs & Services, Including Child Care
- Pay Differential for Bilingual Employees
- Paid Time Off: Paid Leave for All Workers
- Employee Crisis Fund
- Employee Assistance Program
- Cell Phone Discounts with Participating Providers
- Tickets At Work Discount Program
- 401 (a) Retirement Plan: 8% YMCA Contributed Retirement
- 403 (b) Savings Plan: Tax-Deferred Account and Roth Account Options
- For retirement plan eligibility requirements, and additional information, visit www.yretirement.org.
FULL TIME STAFF BENEFITS:
- Free Family Membership
- 3 Paid Floating Holidays
- 10.5 Paid Holidays
- Paid Vacation and Sick Time: Varies by Employment Type
- Short-Term Disability Program
- Medical, Dental and Vision Insurance: Partially Employer Paid. Employee Contribution Required
- Life and Long-Term Disability Insurance: YMCA Sponsored and Employee Contribution Programs Available
- Accident, Critical Illness & Hospital Insurance Plans: Employee Contribution Required
- Tuition Reimbursement: Must Meet Qualifications
PART TIME STAFF BENEFITS:
- Free individual Membership
- Discounted Rate to Upgrade to Another Membership Category
The Y: We're for Youth Development, Healthy Living and Social Responsibility
