YOUR IMPACT
The Relationship Manager upholds all YMCA safety and member service standards while focusing on positive relationships with all YMCA members, staff, volunteers and guests. The Relationship Manager is an ambassador for the YMCA and should ensure delivery of high standards of cleanliness and customer service while creating a welcoming environment for all.

EXPECTATIONS & RESPONSIBILITIES

1. Maintains a thorough understanding of YMCA facilities and equipment to effectively support and inform members.
2. Builds authentic, supportive relationships with members, fostering a sense of community and connection within the YMCA.
3. Welcomes and introduces new members to group exercise classes and virtual communities aligned with their health and wellness goals.
4. Delivers exceptional customer services to members, guests, and program participants both in person and over the phone, supporting overall member satisfaction and retention.
5. Encourages and facilitates connections among members and promotes participation in the YMCA small groups.
6. Utilizes all forms of technology to engage new and existing members in YMCA programs, services and activities.
7. Resolves membership concerns promptly and professionally, and reports unresolved or unusual situations to the appropriate supervisor.
8. Adheres to all YMCA policies and procedures related to member services.
9. Demonstrates strong listening skills; takes ownership of issues and works to resolve them efficiently and professionally.
10. Follows YMCA policies and procedures; responds to emergency situations.
11. Meets with supervisor twice per year. Attends and participates in monthly staff meetings and training opportunities. Attends annual branch meeting.
12. Maintains open, respectful, and consistent communication with members and leadership staff.
13. In coordination with our Service Standards, ensure service and program areas are accessible, safe, set up and clean.
14. Collaborates effectively with coworkers and association leadership to ensure smooth operations.
15. Ensures a strong focus on character development and diversity, equity and inclusion throughout programming.
16. Ensures YMCA building and property is secure and report incidents and hazardous conditions to supervisor.
17. Reports damaged equipment or safety hazards promptly.
18. Performs any other functions necessary for the smooth and efficient operation of the YMCA of Rock River Valley.

SCHEDULE & COMPENSATION: 4 Positions

Positions 1 & 2: Tri-Branch: Puri Family YMCA, Northeast Family YMCA, Good Shepherd YMCA
Part-Time, Non-Exempt
Must have afternoon, evening, and weekend availability
May work up to 25 hours per week
*Schedule will vary and is based on branch needs
$15.00 per hour

Positions 3 & 4: SwedishAmerican Riverfront YMCA
Part-Time, Non-Exempt
Must have afternoon, evening, and weekend availability
May work up to 25 hours per week
*Schedule will vary and is based on branch needs
$15.00 per hour

QUALIFICATIONS

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous experience in customer service, sales, or related field strongly preferred
• Excellent interpersonal and problem-solving skills
• Comfortable using Google Workspace tools and iOS devices (iPhone/iPad) to communicate with team members, manage schedules, and complete basic administrative tasks to support daily operations in a fast-paced, customer-facing environment
• CPR, AED and First Aid Certifications required within 90 days
• Current Praesidium Academy trainings

THERE'S SO MUCH MORE TO WORKING AT THE Y! Employment benefit information available HERE.

The Y is proud to be an Equal Opportunity Employer. We offer more than just a job, rather the opportunity to make a lasting difference in the lives of those around you.

The Y: We're for Youth Development, Healthy Living and Social Responsibility